In-depth Conversation Analysis
Viki Sentiment Semantic Engine dynamically extracts valuable insights from conversations.
By reading recurring adjectives, entities and relations within conversations, your brand will identify customer feedbacks, moods, intentions, or emergencies.
Mining the Buzz
Your Organization will have the necessary knowledge to understand if:
- Your brand's reputation is good or not,
- Your products or services are appreciated, or, whenever not, which are the pros and cons?
- Your reputation as a person or influencer is good or bad
- Your Social Campaign and strategies are good or not .